Return Policy

Return Policy

You have 30 days from the day your order arrives to request a return.

Broken seal means no return

We sell intimate products, so hygiene comes first. Once the hygiene seal on the packaging is broken, the item can't be returned or refunded. Under UK consumer law, sealed goods that aren't suitable for return for health protection or hygiene reasons fall outside the standard cancellation right once unsealed.

Not sure? Email us before you break the seal. While it's sealed, you can always send it back.

We accept

• Unopened items with the seal intact, in original packaging
• Within 30 days of delivery
• Complete with all accessories

We can't accept

• Anything with a broken hygiene seal
• Used items
• Opened lubricants, gels and other consumables

How to return

1. Email info@alohaclub.co with your order number.
2. We reply within one working day with the return address.
3. Send the item back sealed and in its original packaging.

Return postage is yours to cover, unless the item arrived damaged or we sent the wrong product.

Refunds

Once your return arrives and we've checked the seal, we refund to your original payment method.

Your statutory rights

Nothing here affects your rights under the Consumer Contracts Regulations or the Consumer Rights Act. Faulty, misdescribed or unfit items are covered regardless of the seal.

Questions? Email info@alohaclub.co