Return Policy

Return Policy

You have 30 days from the day your order arrives to request a return. Not from the day you place the order — from the day it lands on your doorstep.

What we can accept

For hygiene reasons we can only accept items that are unopened and still sealed. Once a seal is broken, we can't take the item back. That isn't us being difficult — it's the same rule every reputable intimate wellness retailer follows.

Not sure whether something is right for you? Email us before you open the packaging and we'll help you decide.

How to start a return

1. Email info@alohaclub.co with your order number and which item you'd like to return.
2. We'll reply with return instructions and the address within one business day.
3. Ship the item back in its original, sealed packaging.

Return shipping is paid by you unless the item arrived damaged or we sent the wrong product — in that case we cover it.

Refunds

Once your return arrives and we've checked the seal, we refund to your original payment method. Most refunds show up within 5 to 10 business days, depending on your bank or card issuer.

Damaged or wrong items

Email us within 7 days of delivery with a photo. We'll send a replacement or refund you in full, and you won't pay return shipping.

Discretion

Returns are handled as discreetly as your order was shipped. Plain packaging, neutral sender, nothing on your statement that gives it away.

Questions? Email info@alohaclub.co — we answer within one business day.