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Aloha Club
Email: info@alohaclub.co
Operated by:
ECOMSHIRE LTD
Company number: 852434
53 George Street, Edinburgh EH2 2HT, United Kingdom
In these terms, "we", "us" and "our" mean Aloha Club. "You" means the customer placing an order.
These terms apply to every order you place with us through this website. By placing an order you confirm that you accept them. We recommend saving or printing a copy for your records.
Our products are intended for adults. By ordering, you confirm that you are 18 years of age or older. We reserve the right to refuse or cancel any order where we have reason to believe this is not the case.
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. If we cannot fulfil your order — for example because an item is out of stock or a pricing error has occurred — we will tell you and refund any payment in full.
All prices are shown in pounds sterling (GBP) and include any applicable duties and import charges. There is nothing extra to pay on delivery.
We accept PayPal, Mastercard, Visa, Maestro and Apple Pay. Payment is taken at the time of ordering.
We take reasonable care to price our products correctly. If an obvious error occurs, we are not obliged to supply at the incorrect price and will contact you before proceeding.
We deliver throughout the United Kingdom — England, Scotland, Wales and Northern Ireland. Delivery is free on every order and normally takes 4 to 8 working days.
You will receive a tracking link by email once your parcel is on its way. Delivery times are estimates and are not guaranteed, but if your order has not arrived within 30 days of your order confirmation you may cancel and receive a full refund.
All orders are shipped in plain, unbranded packaging with a neutral sender. Your bank statement shows a neutral company name.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from delivery to cancel an online order. We voluntarily extend this to 30 days.
Important exception — sealed hygiene goods. The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery. In plain terms: once you break the hygiene seal, the item cannot be returned or refunded.
If you are unsure whether a product is right for you, email us before opening the seal. While the seal is intact you can always send it back.
To cancel, email info@alohaclub.co with your order number. We reply within one working day with the return address. You pay the cost of returning the goods unless the item is faulty or we sent the wrong product.
Once your return reaches us and we have confirmed the seal is intact, we refund to your original payment method. Refunds are issued without undue delay and in any event within 14 days of us receiving the goods back.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something is faulty, email us within 7 days of delivery with a photo and we will arrange a replacement or a full refund, including return postage. Your statutory rights are not affected by the seal rule above.
If something has gone wrong, email info@alohaclub.co. We aim to respond within one working day and to resolve any complaint within 14 days.
If we cannot resolve it together, you can seek free, impartial advice from the Citizens Advice consumer service at citizensadvice.org.uk or on 0808 223 1133.
We handle your personal data in accordance with the UK GDPR and the Data Protection Act 2018. See our Privacy Policy for details on what we collect and why.
Our products are intended for personal use. Please follow the instructions supplied and use them sensibly. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited under English law.
These terms are governed by English law, and disputes fall under the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
We may update these terms from time to time. The version published at the moment you place your order is the version that applies to that order.
Questions? Email info@alohaclub.co
