Returns

Returns

You have 30 days from the day your order arrives to request a return. That's counted from delivery, not from the day you placed the order.

The seal rule — please read this first

We sell intimate products, so hygiene comes before everything else. That means:

Once the seal on the packaging is broken, the item can no longer be returned or refunded. Not opened, not tested, not tried — once that seal is broken it stays with you.

This isn't us being awkward. It's the same rule every reputable intimate wellness retailer follows, and it exists to protect you as much as the next customer. Under UK consumer law, sealed goods that aren't suitable for return for health protection or hygiene reasons are excluded from the standard cancellation right once they've been unsealed.

So: if you're not certain, email us before you break the seal. We'll happily help you decide, and while it's still sealed you can always send it back.

What we can accept

  • Items that are unopened and still sealed, in their original packaging
  • Within 30 days of delivery
  • Complete, with all accessories and inserts included

What we can't accept

  • Anything where the hygiene seal has been broken
  • Used items, for any reason
  • Lubricants, gels and other consumables once opened

How to start a return

  1. Email info@alohaclub.co with your order number and which item you'd like to return.
  2. We reply within one working day with the return address and instructions.
  3. Send the item back sealed and in its original packaging.

Return postage is yours to cover, unless the item arrived damaged or we sent you the wrong thing — then we pay for it.

Refunds

Once your return reaches us and we've confirmed the seal is intact, we refund to your original payment method. Your bank usually shows it within a few working days.

Damaged or wrong item?

Email us within 7 days of delivery with a photo. We'll send a replacement or refund you in full, and you won't pay a penny in return postage.

Discretion

Returns are handled exactly as discreetly as your order was shipped. Plain packaging, neutral sender, nothing on your statement that gives anything away.

Your statutory rights

Nothing here affects your rights under UK consumer law, including the Consumer Contracts Regulations and the Consumer Rights Act. If an item is faulty, not as described or not fit for purpose, you're covered regardless of the seal.

Questions? Email info@alohaclub.co — we reply within one working day.